Creep It Real Customs
STORE POLICY
Last updated January 2022.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange within 14 days of purchase. Please see below for more information on our return policy.
Please Note
●No Returns on ANY products that have been damaged from improper care. No Clothing returns on washed items.
● Sale items are FINAL SALE and cannot be returned.
● Custom Orders are FINAL SALE unless defective.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
RETURNS
All returns must be postmarked within 14 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at creepitrealcustoms@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return the address provided in the email.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 10 business days to process returns days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned for full refund: Custom Orders, Orders damaged due to improper wash or care, Sale Products, or anything past 14 days of receipt.
For defective or damaged products, please contact us at creepitrealcustoms@gmail.com to arrange a refund or exchange.